The Open Community Enablement Model (oCEM) is a definition of how a service provider works with its client community to enable them to do their jobs. It is similar to the CRM/CEM paradigms, but the "C" does not stand for "Customer"; it does not assume a customer/vendor relationship where the end goal is customer retention / expansion (i.e., more sales).
Building/Consensus
The Prosecute Torture Petitions
Submitted by Jon Garfunkel on January 21, 2009In the official online forum of the Obama transition team, tens of thousands of Americans petitioned for a special prosecutor to investigate the Bush administration's support for torture. Was this democracy in action? Or would it only be if the President were to follow through on it? We examine this here.
The Launch
Six quotes set the stage:
From politics to governance (no endorsement here)
Submitted by Jon Garfunkel on February 5, 2008Four years ago, I picked the hometown favorite for the Democratic primaries, albeit very late in the game, long after he was all but crowned as the presumptive nominee.
How anti-social networking software could be used
Submitted by Jon Garfunkel on January 28, 2008A bunch of merry pranksters have had some fun with the phrase anti-social networking over the last few years. ("You can use Nemester to: Find out the enemies of your enemies and conspire with them Denounce your enemies... Make new enemies... Help your enemies meet their demise..."; Introvertster is an online community that prevents stupid people and friends from harassing you online.")
Online Influence and Buzz
Submitted by Jon Garfunkel on November 2, 2007The thrust of this series has been about online influence. Do we even have a good understanding of it? This short concluding piece will raise some new questions for further research.
I'm indebted to Philip Meyer, one of the pioneers of statistical journalism research. In his work on the Quality Project at the University of North Carolina, he has developed the Societal Influence Model. It's a very basic model; the data in his latest book, The Vanishing Newspaper, validates the connections. Societal influence (as opposed to commercial influence, which newspapers also sell) is associated with circulation and credibility. They tend to go up, and down, together. More circulation leads to more profitability, which leads to more spending on staff, which leads to more credibility.
Whipster - who supports what
Submitted by Jon Garfunkel on March 31, 2007The Congress Votes Database from the Washington Post tells you how Senators and Representatives have voted.
But wouldn't it be useful to know what their positions are on issues coming up?
In politics, it's the whip who counts the supports before a vote. Hence: Whipster.
Take a look at the amount of effort undertaken by Talking Points Memo and by Porkbusters last August -- incidentally, not regarding a specific vote, but regarding finding out who was the Senator who placed the "secret hold" on a bill (which would have created a public, searchable database on federal grants contracts).
Incivilities: Finally, a place to dump those letters to the editor
Submitted by Jon Garfunkel on June 27, 2006
Constructive Activism, Part V: Mashup Petitions
Submitted by Jon Garfunkel on May 26, 2006Constructive Media: Policy Management
Submitted by Jon Garfunkel on May 15, 2006This describes an exercise in building a constructive media process.
Let's begin by saying that an organization has policies, bylaws, guidelines, position papers which govern the behavior of its members; for this exercise we will use “policies” as the generic term covering all of them. The organization has two main responsibilities: publish the policies, and understand how they are actually being employed by members.
Code of Conversations: managing online news comments
Submitted by Jon Garfunkel on January 26, 2006[This post is a response to a thread on the ONA discussion list. It got too long to email.]
When talking about the best use of technology for uses like computer-mediated communications, a skeptical philopsophy is invariably voiced along the lines of "technology can't solve all problems; humans can." This is sensible, but the statement is problematic due to a different understandings of what exactly "technology" means in this sense.
Comments/ViewPoints update and plan
Submitted by Jon Garfunkel on December 27, 2005Anyways, you get the idea. Coding takes solid concentration, and I have to manufacture some time over the last several weeks to get this done. Perhaps a dozen articles have been on hold in the ensuing time. But we've got comments once again. For some reason it's no longer preserving line breaks. But I have made several key improvements over the 2004:
Notes from the Massachusetts BlogLeft conference
Submitted by Jon Garfunkel on December 12, 2005
Give me props: Handshakes, salutes, or applause?
Submitted by Jon Garfunkel on October 19, 2005Ok, you've written a really good, original, article on your blog or webzine or civ or whatever. Your next step is to promote the heck out of it: not just get people to read it, but get people to reference it later, and recognize you as the smart person behind that idea.
Seeking Good Christians to Talk About God
Submitted by Jon Garfunkel on February 23, 20052020 Democrats: Principles for a New Generation
Submitted by Jon Garfunkel on February 21, 2005I wasn't there then, but it's possible that the perception leads reality. Wherever one looks on the Internet, there is activism, though the physical evidence, and quantifiable acheivements, are harder to discern (Zinn did not admit to much web-surfing, let along blog-reading, other than reading his email).
Shoot the Press: Responding to the Eason Jordan Controversy
Submitted by Jon Garfunkel on February 14, 2005Judging the Character of one's Content on MLK Day
Submitted by Jon Garfunkel on January 17, 2005Is it necessary for journalists to reveal their personal biases?
Submitted by Jon Garfunkel on January 17, 2005Theories of the Bulge: The Timeline
Submitted by Jon Garfunkel on January 9, 2005For Theories of the Bulge, I needed to come up with a timeline of when theories were developed. I researched through the core websites, and had a look at a few more that were linked. Afterwards, I gave this a bit of structure by splitting it up into weeks. And then I thought, what else was going on in the news that week? This was quite a busy month-- and it didn't help that four debates were cramed into the first half of it. If the debates were spached out by a week or two over a longer period of time, it perhaps would have allowed the country to spend more time on the issues covered-- as well as the meta-issues like this.
Is an uncoordinated Presidential campaign in our best interest?
Submitted by Jon Garfunkel on November 21, 2004First, some background. A couple of weeks before Election Day, the Republican party obtained a hard copy of the Democrats' 46-page "Victory 2004 Florida Coordinated Campaign" and posted it online (in PDF format). The GOP claimed that this document, which had a page for signatures from the Kerry-Edwards campaign, the state party, and union groups, proved that the Democrats were engaged in illegal coordination betwe. The Democrats responded that the coordinating committee was in fact an independent entity allowed by the law, the Florida the Republicans were engaged in the same. The Republicans said they'd file suit with the FEC.
Brookline Town Meeting 2004: Getting buried & tossed in the trash
Submitted by Jon Garfunkel on November 17, 2004
Brookline Town Meeting 2004: Discussion of the Warrant Articles
Submitted by Jon Garfunkel on November 16, 2004Going Canvassing: How to Prepare
Submitted by Jon Garfunkel on November 14, 2004Canvassing in God's Country: Assessing the Religious Divide
Submitted by Jon Garfunkel on November 10, 2004
Palm Beach County, Florida would not ordinarily be confused with "God's Country", a phrase which typically connotes a wide open spance of nature unspoiled by civilization. On the other hand, to take the term at its literal meaning, it might indicate a place of extraordinary religiosity. Who knew that Palm Beach was ranked second among Florida counties in the proportion of residents who regularly attend houses of worship? (anyone who read this 2002 newspaper story "Keeping the Faith in Florida" did). With growing numbers hispanic Catholic and elderly Jewish populations, its 56% ranked above the Panhandle counties. Granted, while may be God's County in Florida, it would rank 12th in Massachusetts and 66th in Kansas. To paraphrase Harry Golden, the most famous Southern Jew a half century ago, people in Florida talk to God, so Operation Bubbe went down to Florida to talk to them.
I hate when liberals tell lies
Submitted by Jon Garfunkel on August 16, 2004This worries me now because of the desperate times the liberals are in. For three years the Republican Party controls the White House and both houses of Congress; this is the most conservative (in every aspect but fiscal) that the government has been in modern times. One solution, guided by the Air America radio network, is to compete with the likes of Rush and O'Reilly on the partisan airwaves. But to do that best, one might embrace generalizations, innuendo, and then finds themself down the path of falsehood.
Distributed Media Monitoring
Submitted by Jon Garfunkel on August 13, 2004Escaping the convention
Submitted by Jon Garfunkel on July 27, 2004God and the Single-Issue Voter
Submitted by Jon Garfunkel on June 25, 2004Breaking News breeds Broken Discourse
Submitted by Jon Garfunkel on June 21, 2004A tale of two Internet community sites
Submitted by Jon Garfunkel on June 8, 2004My helpers were the C-SPAN Community, where some members picked up on an erroneous statement I had writtin an article that the national public access network was funded by cable companies, but also "mandated by the government." The article in question was "When it comes to cable reform, the Cato Institute fears the free market", which I have republished with the correction. I aim to correct any falsehoods and also encourage users to post. Still, I only found out about the complaint by checking the referring URL's in my server logs. (Later that evening, someone did email me directly, but didn't mention the C-SPAN site).


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